FAQs

icon analyser brochures and white papers are available for download in the support section. If you need more detailed information please contact our Sales Department or an icon distributor in your region.

Spare parts and servicing for icon analysers are locally provided by authorised icon distribution networks. Please contact an icon distributor in your region.

Spare parts and servicing for icon analysers are locally provided by authorised icon distribution networks. Please contact an icon distributor in your region.

Many icon spare parts are factory configured and tested, to ensure they are reliable and operate correctly. If spares are purchased externally, there is no way to ensure this reliability.

Yes. You can find a spares list in the analyser manuals. You can also contact the icon Sales Department, or an icon distributor in your region.

Yes - if you are unsure of your application, or simply want added confidence that the icon solution will deliver for you, you can send samples to icon where they will be run on a factory analyser. A report will then be delivered to you.

‘Accuracy' is not a relevant metric for online physical property analysers, and is controlled by the quality of on-site analyser calibration; a perfect calibration will provide perfect accuracy. The important metric for comparing physical property analysers is repeatability - repeatability for all icon analysers is equal to or better than the repeatability criteria of the relevant test method. For individual analysers, information on repeatability can be found in the analyser brochures.

All distributors should have access to the client portal. Analyser manuals - and other technical documents - can be found there. If you are not a current distributor and need to see an analyser manual, get in touch with your local icon distributor.

The latest maintenance procedures can be found in the client portal, alongside other technical documentation.

As a first step, all active distributors should have access to the client portal. Here, you can find the latest analyser manuals, maintenance procedures, technical drawings and documents, and more. Looking through these documents should answer many of your questions. If you still need more support, our support team is available to help.